Frequently Asked Question For Returns

Can I still return my purchase after the trial period is over?

You can return your OmGym after the 15-day trial period as long as it is sent within 30 days of your order date. Products returned after the trial period but within 30 days will be subjected to a restocking fee of 15%.  Please note that the product cost will be reimbursed (minus the restocking fee) but shipping fees will not reimbursed and remain the sole responsibility of the buyer.

How long does it take for me to get a refund?
It generally take 5-7 business days for your return to reach the OmGym Fulfillment Center for domestic shipments. International shipments may take several weeks. Once it is received and inspected by the OmGym Fulfillment Center (usually within 72 hours of receipt), your refund will be processed and automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
I want to return my purchase. What do I do?

Contact us to obtain an RMA (Return Merchandise Authorization). Make sure the merchandise is protected in a bag and place it in a shipping box. Be sure to cover any old labels with the new one, or just peel them off. A black marker can also be used to cover any existing bar codes.

Send the package to:
OmGym International LLC
1507 7th Street, # 167
Santa Monica, CA 90401

We recommend sending any merchandise back with tracking numbers to help insure receipt and credit to your account.

I would like to return a gift that was sent to me. How do I do that? is very sorry that your gift did not work for you. Please email us at for assistance returning the item. We will need some information in order to pull up the account that the gift was purchased on. You will have to provide their phone number, first and last name, or email address. In lieu of that information, you can give them your order number.

Any gift item being returned within 15 days will be fully refunded to the original purchaser's method of payment. Items returned within 15-30 days will be refunded, less a 15% restocking fee. Shipping charges are not included in the refund. You can also obtain a full store credit for a returned gift item within 30 days. Please email for assistance.

What is your return policy?
OmGym has a 30 day return policy with a 15 day money back guarantee on the OmGym Suspension System. Upon receiving your OmGym Suspension System, you have 15 days to try it and receive a full refund if you are not 100% satisfied. Returns on the OmGym Suspension System made not within the 15 day trial period but within 30 days are subject to a 15% restocking fee. Shipping costs are not refunded. Returns will be credited using the same form of payment when placing the order. Free trial period applies only to the OmGym Suspension System and does not apply to accessories, or any product which has been altered or damaged in any way. Any purchases made through OmGym authorized resellers are subject to the reseller’s return policy. All returns must be made through the original place of purchase.